Privacy Policy

Effective Date: October 2025 Last Updated: October 2025

Tokos (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile app, and related services (collectively, the “Platform”).

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  1. Information We Collect

We collect personal and non-personal information to provide and improve our services. This includes: • Personal details such as your name, email address, phone number, nationality, and professional information when you create an account. • Profile information you choose to share, such as education, experience, or services offered. • Payment information when you purchase memberships, points, or services (processed securely through our third-party payment providers). • Usage data such as log files, device type, IP address, and browsing activity to improve platform performance and user experience.

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  1. How We Use Your Information

We use your information to: • Create and manage your Tokos account. • Connect applicants with verified professionals and service providers. • Process payments, subscriptions, and transactions securely. • Communicate updates, offers, or important service information. • Ensure platform safety, compliance, and fraud prevention. • Improve our services, features, and overall user experience.

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  1. Sharing Your Information

We do not sell your personal information. We may share data only with: • Service providers who help us operate the Platform (hosting, payments, analytics, etc.). • Professional partners when necessary to fulfill your requests (e.g., booking a consultation or matching with a verified expert). • Legal authorities, if required by law or to protect our rights and users’ safety.

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  1. Data Storage and Security

We store your data securely and take appropriate technical and organizational measures to prevent unauthorized access, disclosure, or loss. Payment information is processed by trusted third-party processors (such as Stripe or Flutterwave) and is never stored on Tokos servers.

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  1. Your Rights

Depending on your location, you may have the right to: • Access, update, or delete your personal data. • Withdraw consent for data processing. • Request a copy of the data we hold about you. To make such a request, contact us at privacy@tokos.ca.

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  1. Cookies and Tracking

Tokos uses cookies and similar technologies to improve functionality and analyze usage. You may disable cookies through your browser settings, but some features may not work as intended.

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  1. Third-Party Links

Our Platform may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

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  1. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date.

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  1. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.