Refund policy

2. Refund & Cancellation Policy

Last Updated: November 24th 2025

Tokos operates as a service marketplace connecting users with regulated service providers and partners. Because services are digital, informational, or time-based, they are generally non-refundable.

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1. General Refund Policy

All payments made on Tokos are final.

Tokos does not offer refunds for:

• Change of mind

• Incorrect information provided by the customer

• Failure to complete required steps

• Delays caused by third parties (government agencies, partners, or service providers)

• Misunderstanding of services

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2. Third-Party Service Providers

When a user engages a regulated expert (such as an RCIC) outside the Tokos platform, the contractual and financial relationship is strictly between the customer and the service provider.

Tokos is not responsible for:

• Refund disputes

• Quality of third-party services

• Delays or outcomes of immigration applications

Any complaint must be addressed directly to the service provider.

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3. Cancellations

If a cancellation is possible for a specific Tokos service (rare), it must be requested before any work begins.

Once service delivery has started, no cancellation or refund is permitted.

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4. Service Delivery Failure

If Tokos is unable to deliver a service due to an internal error, at our discretion, we may: